James Villas Holidays Reviews

Great service from James Villa Holidays. I had some questions about where we wanted to book and they were very helpful on the phone and rang back when they said they would. Rebecca helped me with the final booking where, again, I had friendly and helpful service.

Problem we had was direction's to the villa
Made worse because it was called a different name!!
Villa Anastasia instead of Villa Ruby.!
No signage.
No WiFi code.
Couldn't get a reply on their help line.
Apart from that nice villa great views, but no personal service.

The Villa San Andres just outside Javea seemed on the surface superb. The info provided read that it had ‘free air con’. When you read that you’d expect Air con throughout. It wasn’t. A/C was only in bedrooms. Trying to watch a movie on the tv during the evening was almost impossible due to the heat. Shutters during the day were kept closed but this didn’t help. So the room was dark an uninviting during the day and too warm to comfortably sit during the evening. Ceiling fans would have have been a good compromise to get round the expense of having AC in this room. There were also a couple of maintenance issues which took quite a bit of pestering from myself to get resolved, one of which was the AC not working, on arrival, in one of the bedrooms, which rendered it pretty unusable even with two small fans that had been left. Not really what you want when your coming away.

Not long now till we are about to leave and outside shower still doesn’t drain. Apparently work was carried last year that wasn’t successful. I also found £320 in a wallet from the previous people holidaying along with glasses and a kindle in a bedroom draw. I’ve been asked to simply leave it there. I would imagine the owner of these items would have raised this in their return.

Easy internet procedure for villa holiday

The online booking system worked well right up until payment when it failed. Tried to go through the process again but it said the property was already booked. Thankfully a lovely customer service person called the next day and sorted it all out. Frustrating but worked out eventually.

PLEASE READ THERE SMALL PRINT BEFORE BOOKING WITH THIS COMPANY!

Booked Holiday Villa with James Villa holidays for next October.
Unfortunately they had made a mistake in there pricing. They informed me via a phone call that the holiday would be cancelled unless I payed an additional £508, as per THERE terms and conditions. (This was 3 weeks after receiving all the paperwork and confirmation of booking.)
A bit shocked and taken aback, so did go and check there terms and conditions. Well looks like they can cancel villa bookings if they choose to for LOTS of reasons until very close to departure. However customers are sewn into the contract under there terms and conditions.
Does not seem much point now going through these companies now as very little comeback.
If companies like this want to stay in business and regain the trust of there previously loyal customers then they need to be more customer focused.

Prompt and courteous service

Informative and professional booking service, had choices of extra add ons throughout, friendly and courteous

Absolutely brilliant, made a phone booking all very clear. Can’t wait for my holiday.

Great service and advice - really friendly advice and able to answer all my questions

As always, a very sleak, professional site with ease of booking. Would always recommend James Villas.

We stayed in Villa Fenia in June 2022, a party of eight including young children.We contacted James Villas by email during our stay and several times afterwards all without any response. Just acknowledgement of receipt and a message, “we haven’t forgotten you” Even an email to the founder, nothing back. The issues we had was about terrible mosquito and insect bites that caused pain and discomfort plus cleanliness in the external area which didn’t help. My main objective was to get furure guests warned so that they would take precautions but their customer services ignored me completely. There was also a problem with the iron leaking red lipstick onto clothes so they were ruined. Again told James Villas and left notes for the owner and in the Villa to try and warn future guest. No responses from anyone. They are great at taking your money but no after sales service.

Almost a since our villa holiday and still no reply back from james villas.

Used James Villas very successfully in the past. Still love their website and found exactly what we are looking for for a whole family get away. A++

Website works poorly. Access to my account constantly denied. Customer journey to capture information about residents should be automated. Very long and cumbersome.